Parimatch Rules and Regulations in India

These general terms establish the legal framework governing the relationship between Parimatch and all users who access the platform in India. By completing registration and using any of the services available on the platform, you agree to be bound by these terms in their entirety.

User Agreement and Eligibility

To access the platform and place bets, users must meet the following eligibility requirements:

• Users must be at least 18 years of age at the time of registration;
• Users must provide accurate, complete, and verifiable personal information during the registration process;
• Users must not be residents of jurisdictions where online betting is prohibited by local law;
• Each individual is permitted to hold only one account on the platform;
• Users must not act on behalf of a third party or use the platform for any commercial purpose not authorised by Parimatch.

Modifications to Terms

Parimatch retains the right to revise, update, or replace any section of these terms and conditions at any time. Notifications of material changes may be communicated through the platform interface or via registered email. Continued use of services following any update constitutes acceptance of the revised terms.

Acceptable Use

Users are expected to engage with the platform in good faith and in compliance with all applicable regulations. The following conduct is prohibited:

• Attempting to manipulate odds, events, or bet outcomes through unlawful means;
• Using automated systems, bots, or scripts to interact with the platform;
• Sharing account credentials or allowing third parties to operate your account;
• Engaging in any activity that disrupts the normal operation of services.

Intellectual Property

All content available on the platform, including but not limited to text, graphics, software, and data, is the property of Parimatch or its licensors and is protected under applicable intellectual property laws. Users are granted a limited, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

Limitation of Liability

Parimatch shall not be held liable for losses arising from circumstances beyond its reasonable control, including but not limited to technical failures, third-party service interruptions, or regulatory changes. The platform’s liability in any dispute shall not exceed the total amount deposited by the user in connection with the relevant transaction.

The following rules apply to all bets placed through the Parimatch platform in India. Users are advised to read this section thoroughly before placing any bet, as these rules govern the outcome of all betting activity.

Eligibility for Placing Bets

Only registered users who have completed the verification process and hold a funded account in good standing are permitted to place bets. Bets placed by users whose accounts are under review, restricted, or suspended will not be accepted.

Bet Acceptance

All bets are subject to acceptance by Parimatch. The platform reserves the right to decline or limit any bet without providing a reason. A bet is considered accepted only when a confirmation message is displayed on the platform after submission. In the event of a technical error during submission, the bet may be considered void.

Minimum and Maximum Bet Amounts

Minimum and maximum stake amounts may vary depending on the event, market type, and odds. These limits are displayed at the point of bet placement and may be adjusted at the platform’s discretion. Users should verify applicable limits before confirming any transaction.

Calculation of Winnings

Winnings are calculated by multiplying the accepted stake by the applicable odds at the time the bet was confirmed. Decimal odds are used as the standard format on the platform. In cases of disputes regarding odds or payouts, the platform’s records shall be considered the authoritative reference.

Betting Restrictions

Parimatch reserves the right to impose individual account restrictions on bet amounts and frequency where irregular betting patterns are identified. These restrictions may be applied without prior notice and are subject to review upon user request.

Cancellation Policy

Bets that have been confirmed and accepted may not be cancelled by the user under ordinary circumstances. Cancellation may occur at the platform’s discretion in the following situations:

• An event is cancelled or postponed beyond the allowable timeframe;
• Odds were published in error due to a technical fault;
• The integrity of an event is under official investigation;
• Force majeure circumstances prevent the determination of a valid result.

This section outlines the rules applicable to all financial transactions conducted through the Parimatch platform in India, including deposits, withdrawals, and general account funding operations.

Deposits

Users may fund their accounts using the payment methods available on the platform at the time of transaction. All deposits must originate from a payment source registered in the name of the account holder. Third-party deposits are not permitted. The minimum deposit amount and applicable processing timeframes are displayed at the point of transaction and are subject to change.

Commonly available deposit options for users in India include:

• UPI (Unified Payments Interface);
• Net Banking;
• Debit and credit cards;
• Approved digital wallets.

Withdrawals

Withdrawal requests are processed to the same payment method used for the original deposit, where technically feasible. Parimatch reserves the right to request identity verification documentation before processing any withdrawal. The platform does not charge standard fees for withdrawals, although third-party payment providers may apply their own charges.

Withdrawal processing timeframes vary by method:

• UPI and digital wallets: typically within 24 to 72 hours;
• Bank transfers: typically within 3 to 5 business days;
• Card refunds: subject to the issuing bank’s processing schedule.

Identity Verification and KYC

In accordance with applicable regulations, users may be required to complete identity verification before withdrawals are processed. Acceptable documentation includes government-issued photo identification and proof of address. Failure to provide requested documentation within the specified timeframe may result in a delay or suspension of the withdrawal.

AML Compliance

All transactions are subject to monitoring in accordance with anti-money laundering obligations. Deposits and withdrawals that appear inconsistent with the user’s stated profile or activity history may be flagged for additional review. In such cases, further documentation may be requested before funds are released.

Transaction Restrictions and Cancellations

Parimatch reserves the right to decline or reverse transactions under the following conditions:

• The funding source cannot be verified;
• The transaction is flagged under AML monitoring protocols;
• The account is under investigation for irregular activity;
• Applicable regulatory obligations require the platform to do so.

Parimatch is committed to promoting responsible gambling practices among all users on the platform in India. The platform provides a range of tools and resources to support users in maintaining control over their betting behaviour.

Available Control Tools

Registered users have access to the following self-management features through their account settings:

• Deposit limits: users may set daily, weekly, or monthly caps on the total amount deposited;
• Betting limits: restrictions on the total value of bets placed within a defined period;
• Session time limits: controls that restrict the duration of individual platform sessions;
• Self-exclusion: users may request a temporary or permanent exclusion from the platform;
• Cool-off periods: short-term account suspension options for users who need a break from betting activity.

Self-Assessment

Users are encouraged to periodically assess their own betting behaviour. Signs that gambling may be causing harm include placing bets to recover previous losses, neglecting personal or financial responsibilities, and an inability to stop betting despite attempts to do so.

Support Organisations

Users in India who are concerned about gambling-related harm may seek assistance from the following organisations:

• iCall (supported by TISS): provides free psychological counselling services across India;
• Vandrevala Foundation Helpline: 1860-2662-345, available 24 hours a day;
• NIMHANS (National Institute of Mental Health and Neuro Sciences): offers clinical support for behavioural addiction.

Requesting Assistance

Users who require assistance in activating any responsible gambling tool or who wish to initiate a self-exclusion request may contact the platform’s support team directly. Requests for self-exclusion will be processed promptly and the account will be suspended for the duration specified by the user.

Parimatch operates in compliance with international anti-money laundering (AML) standards and applies strict internal controls to prevent the use of the platform for illicit financial activity, including money laundering and the financing of terrorism.

Legal Obligations

The platform is legally obligated to monitor financial transactions, verify user identities, and report suspicious activity to competent authorities where required. These obligations apply to all users regardless of account status or transaction volume.

KYC Verification Procedures

All users are subject to Know Your Customer (KYC) verification procedures. The following documentation may be requested at registration or prior to processing financial transactions:

• Government-issued photographic identification (such as a passport, Aadhaar card, or driving licence);
• Proof of residential address issued within the past three months;
• Proof of the source of funds, where transactions exceed defined thresholds.

Failure to provide requested documentation within the required timeframe may result in account restrictions or the suspension of pending transactions.

Transaction Monitoring

All deposits and withdrawals are subject to automated monitoring. Transactions that fall outside expected behavioural patterns or that meet predefined risk criteria are subject to enhanced scrutiny. Monitoring protocols are reviewed regularly to align with current regulatory guidance.

Detection of Suspicious Activity

The platform’s compliance team conducts ongoing reviews of account activity. Indicators that may trigger a review include:

• Deposits or withdrawals inconsistent with the user’s stated financial profile;
• Rapid cycling of funds through the account without corresponding betting activity;
• Multiple accounts linked to the same payment source or personal details;
• Use of payment methods that cannot be verified under KYC requirements.

Consequences of Policy Violations

Users found to have violated AML policies may be subject to the following actions:

• Temporary or permanent account suspension;
• Freezing of funds pending investigation;
• Mandatory reporting to relevant financial intelligence authorities;
• Permanent account closure and forfeiture of funds where required by law.

Parimatch collects and processes personal data in accordance with applicable data protection regulations. This section outlines the categories of data collected, the purposes for which it is used, and the rights available to users in India with respect to their personal information.

Data Collected

The platform collects personal data during registration, account use, and financial transactions. Categories of data collected include:

• Identification data: full name, date of birth, nationality, and government-issued identification numbers;
• Contact information: email address, phone number, and residential address;
• Financial data: payment method details, transaction history, and account balance information;
• Technical data: IP address, device type, browser information, and session logs;
• Behavioural data: betting history, platform navigation patterns, and session duration.

Purpose of Data Use

Personal data is collected and used for the following purposes:

• Verifying user identity and fulfilling KYC obligations;
• Processing deposits, withdrawals, and bet settlements;
• Complying with legal and regulatory obligations, including AML requirements;
• Preventing fraud, account misuse, and prohibited activity;
• Communicating service updates, account notifications, and policy changes;
• Improving platform performance through aggregated, anonymised analysis.

Data Sharing

Parimatch does not sell personal data to third parties. Data may be shared with regulated third-party service providers involved in payment processing, identity verification, or compliance operations, subject to appropriate contractual safeguards. Data may also be disclosed to regulatory or law enforcement authorities where required by applicable law.

User Rights

Users in India have the following rights with respect to their personal data:

• The right to access a copy of personal data held by the platform;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention obligations;
• The right to withdraw consent for non-essential data processing;
• The right to lodge a complaint with the relevant data protection authority.

Requests relating to personal data rights may be submitted through the platform's designated support channel.

Parimatch applies a range of technical and organisational measures to protect the platform, user accounts, and all financial transactions conducted in India. The security framework is designed to safeguard user data and maintain the integrity of all platform operations.

Data Encryption

All data transmitted between the user's device and the platform's servers is protected using Secure Socket Layer (SSL) encryption. This applies to registration data, login credentials, payment information, and all account activity. Stored data is subject to encryption protocols consistent with industry standards.

Account Protection Measures

Users are strongly advised to take the following steps to maintain the security of their accounts:

• Use a unique, strong password that is not shared across other services;
• Enable two-factor authentication (2FA) through the account security settings;
• Avoid accessing the platform from shared or public devices;
• Log out of the account after each session;
• Report any unauthorised access or suspicious activity to the support team immediately.

Two-Factor Authentication

Two-factor authentication is available for all registered users and provides an additional layer of verification at login. Upon activation, a one-time code is required alongside the standard password whenever a login attempt is made from an unrecognised device or location.

Continuous Monitoring

The platform operates a continuous activity monitoring system designed to detect and respond to anomalous behaviour, including:

• Unauthorised login attempts from unrecognised locations;
• Unusual patterns in account activity or financial transactions;
• Attempts to access or alter account data without proper authorisation;
• Indicators of account compromise or credential misuse.

Organisational Safeguards

Access to user data within the platform's internal systems is restricted to authorised personnel on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and undergo regular security training. Security policies and procedures are reviewed and updated periodically to address emerging threats.