Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and every bet placed involves an element of chance that no strategy can fully eliminate.

Responsible gaming is about staying in control of betting behaviour so that gambling remains a form of entertainment rather than a source of harm. Players who approach gambling with clear boundaries and realistic expectations are far better equipped to protect their finances and their mental health.

The following principles form the foundation of safe, responsible play:

• Set a fixed budget before placing any bet, and never exceed it;
• Treat gambling as entertainment, not as a source of income;
• Avoid chasing losses by placing larger or more frequent bets;
• Take regular breaks to maintain perspective;
• Use the account control tools available on the platform to manage spending and session time;
• Never gamble under the influence of alcohol, stress, or emotional pressure;
• Keep gambling separate from financial obligations such as rent, bills, or savings;
• Stay aware of how much time and money is being spent on betting activities.

Gambling addiction is a serious condition that can develop gradually and is often difficult to identify without knowing the key warning signs. Awareness is the first step toward getting help.

The following indicators may suggest that gambling has moved beyond healthy entertainment and become a problem:

• Spending more money on betting than originally planned;
• Feeling a persistent urge to gamble, even when not actively playing;
• Attempting to recover losses by placing additional bets;
• Lying to family members or friends about the amount of time or money spent gambling;
• Neglecting work, studies, or personal responsibilities due to gambling;
• Borrowing money or selling personal belongings to fund betting activity;
• Feeling restless, anxious, or irritable when attempting to reduce or stop gambling;
• Using gambling as a way to escape stress, depression, or difficult emotions;
• Continuing to gamble despite awareness of negative financial or personal consequences;
• Failed attempts to cut back or stop gambling on multiple occasions.

If any of these signs feel familiar, it is strongly recommended to seek professional support without delay.

Addressing betting addiction is possible with the right approach and consistent effort. There are practical steps that can help regain control and build healthier habits around gambling.

The following recommendations can support the process of managing and overcoming gambling addiction:

• Acknowledge the problem openly, as denial is one of the biggest barriers to recovery;
• Use the self-exclusion tools available on the platform to temporarily or permanently restrict access to the account;
• Set strict deposit, loss, and session time limits through the account settings;
• Reach out to a trusted friend, family member, or mental health professional for guidance;
• Contact a certified counsellor or helpline that specialises in gambling addiction;
• Replace gambling time with structured activities such as exercise, hobbies, or social engagement;
• Track spending and time spent gambling to build a clearer picture of the behaviour;
• Avoid environments or social situations that may trigger the urge to gamble;
• Consider installing third-party blocking software on devices to limit access to betting platforms;
• Commit to a recovery plan with defined goals and a support network to stay accountable.

Players struggling with gambling addiction do not have to face it alone. Several established organisations provide confidential support and professional guidance specifically suited to those affected by problem gambling in India.

The following resources are available for anyone seeking help:

• iCall (TISS) – a professional counselling service offered by the Tata Institute of Social Sciences, available at icallhelpline.org;
• Vandrevala Foundation Helpline – a 24/7 mental health helpline providing free support in India, reachable at 1860-2662-345 or vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – a leading mental health institution in Bengaluru offering addiction-related treatment and counselling, accessible at nimhans.ac.in;
• Gamblers Anonymous India – a peer support network for individuals affected by gambling addiction, with information available at gamblersanonymous.org;
• Snehi Foundation – a non-profit organisation providing emotional and psychological support, reachable at 044-24640050 or snehi.org.

Players who are concerned about their gambling behaviour can contact the Parimatch support team at any time. The team is trained to assist with account restrictions, self-exclusion requests, and responsible gaming queries.

The following channels are available to reach Parimatch support in India:

• Live Chat – available directly on the Parimatch website and mobile app, 24 hours a day, 7 days a week;
• Email – support requests can be submitted to the official customer service email address listed in the Help section of the platform;
• Help Centre – a dedicated section on the website covering frequently asked questions and responsible gaming tools.